Segmentation is crucial in order to understand the visitors of a website and how to serve them better. Website visitors have different tastes, needs and levels of maturity, and they should be analyzed taking that into account. Among segmentation techniques two are especially important: data-driven analysis and Personas segmentation. Segmentation is a required step for the Behavioral Targeting process.

  • Social Media Measurement with Google Analytics [video] - Part I

    Social Media Measurement using Google Analytics

    In this presentation, Corey Koberg discusses Social Media measurement using Google Analytics. He starts by talking about what is available from an analysis and collection point of view, social segmentation, social campaign tracking and mobile social interactions.

    Online Behavior - January 3, 2012
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  • Getting To Know Your Landing Page Visitors

    Landing Page Visitors

    Who are your landing page visitors, and what do you know about them? The answer to this question is the foundation for a successful landing page strategy. It will help you answer all of the questions about what should or shouldn't be on your page.

    Anna Talerico - December 28, 2011
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  • Google Analytics Best Practices & Future [interview]

    Justin Cutroni - Google Analytics Best Practices & Future

    Justin Cutroni, Google Analytics Advocate, talks to Daniel Waisberg about Google Analytics best practices and latest developments. They also discuss the future of Analytics and how different people with different levels of expertise should be offered different tools and capabilities, as people often get scared by too powerful tools.

    Online Behavior - December 22, 2011
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  • Alex Langshur Interview - Cardinal Path [interview]

    Alex Langshur Interview - Cardinal Path

    Alex Langshur, Senior Partner at Cardinal Path, talks to Daniel Waisberg about Google Analytics developments, techniques, challenges and opportunities. We discussed Google Analytics Premium, training, and the future of Analytics and where are we heading towards as an industry.

    Online Behavior - December 13, 2011
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  • Four Analytics Mistakes Even Experienced Analysts Make

    Analytics Mistakes

    It's said that common sense isn't common. I'd always scoffed at this sentiment until I started getting insights into the analytics of some pretty big companies. Not mom and pops or small businesses, but experienced consultants and big business. It seemed to me that even the experienced people tend to make some pretty common mistakes, all of them very easy to fix.

    Kent Clark - December 7, 2011
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  • Customer Acquisition Analysis Using Google Analytics

    Customer Acquisition Analysis Using Google Analytics

    Segmentation is one of the most important features of any web analytics package, and Google Analytics is no exception. If you're regularly looking at your overall site stats and user behaviour, then you're looking at all visitors bundled together. Do you think it's appropriate to be looking at visitors who are engaged and loving your site in the same set as visitors who bounce? Do you think you're learning anything from the average?

    Alistair Dent - November 15, 2011
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  • Customer Recovery Can Solve Your Abandonment Issues

    Customer Experience Management

    Some e-businesses are willing to accept the two to five percent conversion rates that have been standard for e-commerce for many years now. Not so for some of the more successful e-business professionals, who endeavor to recover lost orders and win back the loyalty of customers before they are lost forever.

    Geoff Galat - November 9, 2011
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  • Customer Experience in the Age of Digital Banking

    Online Banking Experience

    As demand for access to online banking continues to grow and more customers rely on smartphones for managing their finances, banks and other financial service companies would do well to ensure that these transactions are easy to perform and that the cross-channel (mobile, web, call center) customer experience is as seamless as possible.

    Geoff Galat - October 25, 2011
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  • Audience Segmentation - Giving Clicks a Personality

    Segmentation Analysis

    Times have changed. Just ten years ago, things were different. The internet was thought of as a young person's playground and a risk-taker's casino (or fool's paradise, depending on your attitude towards starting a DotCom). The way in which people used the internet was also different. Learn more about ways in which an audience can begin to be identified.

    Emer Kirrane - August 10, 2011
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  • Serendipity Feeling Increases Online Conversion

    Serendipity Feeling Increases Online Conversion

    Good food and the feeling that you’re special are the two main reasons that many people return to the same restaurant. Websites should be able to deliver the same experience to its customers. Learn more about how to do it.

    Dennis van der Heijden - August 2, 2011
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