Personas

A persona is a fictitious person that represents the goals and behavior of a real group of users. This segmentation technique is used in order to understand the website customers and optimize user experience according to user needs.

  • Customer Happiness with Google Analytics & FanExam

    Google Analytics & FanExam

    Sometimes we jump at conclusions while analyzing data and assume that we are creating better user experiences on our online properties by simply "reducing pain" instead of "increasing happiness". Learn more about why taking the opposite direction might be a great approach too.

    Phillip Klien - March 31, 2015
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  • Passive Audience Segmentation Strategies

    Passive Audience Segmentation Strategies

    Your consumers are telling you so much about who they are and what they want! With passive text analysis, you can finally start to both listen and cut through the noise to provide some value for those big social media budgets.

    Jack Holt - November 20, 2013
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  • A Real Life Analytics Metaphor

    Real Life Analytics Metaphor

    Suppose you own a restaurant in a highway rest area. You want to understand how your visitors behave and to optimize the restaurant to better serve your clients. How would you do that? And how is it related to Web Analytics? Here is how...

    Daniel Waisberg - August 28, 2013
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  • Analyzing Personas Using Advanced Segments

    Analyzing Personas Using Advanced Segments

    A persona is a group of visitors that visit a website, that share a common objective, purpose or background which make them distinct from another group of visitors. Learn how to use this technique to provide a better experience to your visitors.

    Oliver Walker - July 11, 2012
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  • Tracking The Trackers - Who Tracks You Online? [video]

    Tracking the trackers

    In this presentation, Gary Kovacs, CEO of Mozilla Corporation, discusses the subject of privacy on the Web. Even though people would like to believe the Internet is a private place, it is not: "the price we are being asked to pay for all this connectedness is our privacy."

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  • Do You Focus on the Past, Present or Future? [video]

    Web Analytics past, present and future

    In this animation, by RSA Animate we learn about the Powers of Time and how people deal with it. Professor Phillip Zimbardo starts by describing the 6 different types of people and goes on to compare these type of people across different GEO locations and different cultures. He also discusses how technology and education influence children and teenagers trying to form future oriented people.

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  • Audience Segmentation - Giving Clicks a Personality

    Segmentation Analysis

    Times have changed. Just ten years ago, things were different. The internet was thought of as a young person's playground and a risk-taker's casino (or fool's paradise, depending on your attitude towards starting a DotCom). The way in which people used the internet was also different. Learn more about ways in which an audience can begin to be identified.

    Emer Kirrane - August 10, 2011
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  • Data Discovery: Tell Me Something I Don’t Know by Neil Mason – Part III [video]

    Data Discovery

    In Part III Neil Mason presents examples on how to use data mining and segmentation to understand customers and create personas based on behavior. This will help us to understand where the customers are likely to go, helping us to design their experience and target them in a more scientific way.

    Online Behavior - November 12, 2010
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  • Data Discovery: Tell Me Something I Don't Know by Neil Mason - Part II [video]

    Data Discovery

    Following Neil Mason's discussion on Data Mining Process and Predictive Analytics (part I of this presentation), he nows discusses the Data Extraction, Transformation and Loading, a critical step on the data mining process. Neil also goes over a case study on customer segmentation where he explains two different ways of applying behavioral segmentation strategies.

    Online Behavior - November 4, 2010
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  • Data Discovery: Tell Me Something I Don't Know - Part I

    Data Discovery

    "Data: Discovery: Tell me something that I don't know" is the definition of data mining - discovering unexpected patterns and relationships in data. In Part I Neil discusses the difficulty of extracting signals from all the noise present in the overwhelming quantity of data we deal with nowadays.

    Online Behavior - October 28, 2010
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